Customer Service Information & Privacy Policy

 

Business Description & Details of the owner of this Website

 

Name: David Bonham-Carter

Title: Life Coach & Self-Help Author

Address: 49 Dorset Street, Bath BA2 3RA, England, United Kingdom

Tel: 0775 452 4059

Email: davidbcarter1@gmail.com

 

Business Description: The provision and sale of life coaching services and related products such as self improvement and life coaching eBooks.

 

Customer Service Information

 

If you have a complaint or query regarding any of the services or products supplied by David Bonham-Carter, please use the contact details above to raise the issue. For a prompt response (usually within 1 working day) please make contact by email or telephone in the first instance.

 

Some products and services sold via this website include an automatic guarantee to the effect that you will receive your money back in full if for any reason you are not happy with the product and request a refund within a specified time period. Where this is the case details of the guarantee or refund policy will be available on the main page promoting the product or service. However if you wish to find out whether a guarantee or refund policy applies in relation to a particular product or service and cannot immediately find the information you require please use the above contact details to request relevant information.

 

Where products and services are not covered by a specific guarantee or refund policy and relation to any customer service enquiries, David Bonham-Carter will seek to respond to your query in a professional reasonable manner and to comply with any relevant legislation protecting your consumer rights - the sale of goods and services by David Bonham-Carter fall within the jurisdiction of the courts of England and Wales and and any dispute shall be subject to determination by those courts if necessary. It is very much hoped however that any disputes can be resolved in a reasonable manner without need for recourse to legal action by any party.

 

Privacy Policy

 

This privacy policy sets out how David Bonham-Carter, the owner of this website, uses and protects any information that you give when you use this website and related issues such as contact information and refund policy.

 

If you are asked to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

David Bonham-Carter may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 January 2007.

 

Financial Information

 

The owner of this website does not store financial information of customers obtained in any way, such as credit or debit card numbers.

 

Types of information that may be requested

 

Via this website or in personal communication with you or by email correspondence you may be requested to provide at your discretion one or more of the following items:

What information may be used for

 

Information collected can be helpful to understand your needs and provide you with a better service, and in particular for the following reasons:

Use of cookies

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

Traffic log cookies may be used to identify which pages are being used. This faciliates the analysis of data about web page traffic to improve the website in order to tailor it to visitors' needs. This information is only gathered for statistical analysis purposes or to faciliate the smooth running of the service and then the data is removed from the system.

 

Overall, cookies enable a better website to be provided, by enabling the evaluation of pages clients or visitors find useful and those which are less useful to you. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Third party cookies

 

Third party advertising companies may be used to serve ads when you visit this website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

 

Use of Google AdSense advertisements on the site

 

Some pages on this site may include advertisements from Google's AdSense programme. Where this is the case, the following applies.

Links to other websites

 

This website contains links to enable you to visit other websites of interest easily. However, you should note that David Bonham-Carter has no control over other websites to which the site has links except where they are owned by him. Therefore, he cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your Personal Information & Confidentiality

 

David Bonham-Carter will not sell, distribute or otherwise provide your personal information to third parties unless he has your permission or is required by law or unless doing so might help to prevent harm to yourself or someone else.